Refund policy

Damages and Issues

Please inspect your order upon reception and contact us immediately at info@moonreset.com if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right. This is in addition to, and does not affect, your statutory rights as a consumer to a remedy for defective products.

Health and Hygiene

Due to health and hygiene reasons, we are unable to accept returns of Clarity or other supplement products once the seal has been broken or the packaging opened, unless the product is defective, faulty, or not as described. This applies both to the return process described below and to your EU or UK 14-day right of withdrawal.

European Union and United Kingdom 14-Day Cooling-Off Period

If the merchandise is being shipped into the European Union or the United Kingdom, you have the right to cancel or return your order within 14 days, for any reason and without justification. To be eligible, your item must be unopened with its seal intact, as described under Health and Hygiene above. You'll also need the receipt or proof of purchase.

How to Start a Return

To start a return under the EU or UK 14-day cooling-off period, or to report a defective, damaged, or incorrect item, contact us at info@moonreset.com. Returns must be sent to: Flame Glass Studios Oy, Eerikinkatu 7, 00100 Helsinki, Finland. Items sent back to us without first requesting a return will not be accepted.

If your return is accepted, we will send you a return shipping label along with instructions on how and where to send your package.

You can always contact us with any return question at info@moonreset.com.

Exchanges

If you are eligible to return an item under the EU or UK 14-day cooling-off period, or due to a defect or damage, the fastest way to get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

For returns due to a defect, damage, or incorrect item: we will notify you once we've received and inspected your return, and let you know if the refund was approved. If approved, you'll be automatically refunded to your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.

For EU or UK 14-day cooling-off withdrawals: we will issue your refund within 14 days of being informed of your decision to withdraw, in accordance with applicable EU or UK law.

If more than 15 business days have passed since we've approved your return and you have not received your refund, please contact us at info@moonreset.com.